Orders
Shipping and returns
Effective October 14, 2026
Shipping
Where we ship. Anywhere in the United States, including Alaska, Hawaii and PO boxes. We do not ship outside the United States yet.
How it is packed. Every piece is wrapped individually. A box chosen on the boxes page is presented in the Botanica Essentia set box it comes in, each piece nested inside; the set box travels inside a plain outer carton.
What it costs. Shipping is by the weight of your order, the same price to any address in the United States. Orders of $125 and over ship free.
| Weight of your parcel | Shipping |
|---|---|
| Under 1 lb | $8 |
| 1 lb | $10 |
| 2 lb | $12 |
| 3 lb | $14 |
| 4 lb | $16 |
| 5 lb | $16 |
| 6 to 10 lb | $17 to $20 |
The weight includes the glass, the wrapping and the box, so a single dropper ships for $8 and a full ritual in a set box is usually 2 or 3 lb. The cart shows your shipping before you pay.
When it ships. We pack orders in 2 to 3 business days. Orders placed after 12 noon Central time on Friday ship the following week. We will email you a tracking number when your parcel leaves us.
How long it takes. Parcels travel by USPS Ground Advantage, typically 2 to 5 business days across the country. Delivery times are the carrier's estimates and are not guaranteed.
Glass. Every Botanica Essentia product is bottled in Miron violet glass. We wrap each piece individually and pack it to survive the journey. If it does not, see below.
Heat and cold. Botanical oils and balms can soften in summer heat or thicken in cold. This does not affect the product; let it return to room temperature before use.
Damaged or wrong items
If your order arrives damaged, broken, or is not what you ordered, email hello@botanicaessentia.com within 5 days of delivery with your order number and a photo of the item and packaging. We will send a replacement or refund you in full, including shipping, and tell you whether we need the item back. Please do not use a product whose glass is broken or cracked.
Returns
Unopened products may be returned within 30 days of delivery for a refund of the product price. Email us first for a return address and instructions. Products must be in their original, unopened packaging. Return postage is paid by you unless we made the mistake.
Opened products cannot be returned, for hygiene reasons, unless they arrived damaged or are defective. If a product does not agree with your skin, write to us; we would rather hear about it, and we may be able to help.
Refunds go to the original payment method within 5 business days of our receiving the return. Your bank may take a few more days to show it. Original shipping charges are not refunded unless we made the mistake.
Gift sets and event purchases. The same rules apply. A set box returned unopened is refunded in full; once a set has been opened, individual unopened pieces from it may be returned and are refunded at the price paid for them.
Lost parcels
If tracking shows no movement for 7 days, or shows delivered and you cannot find the parcel after checking with neighbours and the carrier, let us know and we will open a trace with the carrier and send a replacement once the carrier confirms the loss. Every parcel is covered; there is nothing extra to buy.
Wholesale and professional orders
Shipping and returns for wholesale orders are covered by the wholesale agreement. Contact hello@botanicaessentia.com.